MISSION

The mission of RPModels is the design, manufacture and sale of models of extraordinary historical accuracy, guided by a commitment to responsible social contribution and sustainability criteria, supporting a development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

VISION

RPModels consciously assumes its responsibility as an economic and social agent in the museum and collectors’ industry, contributing to the development and sustainability of the community in which it operates, adapting its business to market needs and optimising the use of resources in order to increase business efficiency and continuously improve the quality of the products and services it develops.

COMMITMENT TO OUR CUSTOMERS

As part of its mission, RPModels commits to its customers to:

1 – Design and produce models of exceptional anatomical accuracy set in an unprecedented historical context;

2 – Provide clear and accurate information about its products and services;

3 – Promote actions that ensure the timely promotion of its products and services;

4 – Take steps to guarantee complete safety of the components used to make its products;

5 – Develop its sales network and find the best ways to make purchasing and promoting its products and services easier;

6 – Ensure the quality of the company’s people;

7 – Comply with legal requirements on pollutant emissions, contributing to the protection of the environment;

8 – Regularly assess customer satisfaction through a dedicated survey;

9 – Respond to customer complaints and suggestions as a source of information for continuous service improvement.

CORE VALUES

RPModels’ mission is built on social contribution to sustainable development and on the values and commitments of the United Nations Global Compact, namely:

• Respect for and protection of human rights;

• Ethical conduct;

• Compliance with the law and other regulations applicable to our business;

• Respect for internationally recognised conventions and declarations;

• Respect for stakeholders;

• Accountability;

• Responsibility in defending and protecting the environment;

• Integrating social responsibility into the integrated management system;

• Acting with transparency in all internal and external relationships.